Reset my support portal password

This guide will walk you through the process of resetting your password while emphasizing the importance of security and privacy. Please remember that all communications should stay within the portal, as email platforms can be less secure.

Step 1: Login

1. Navigate to the Support Portal: Open your web browser and go to support.diviproject.org.

2. Access Login: On the homepage, locate the Login button. This can be found in the top right corner of the webpage.

   

Step 2: Forgot Password

1. Find the Forgot Password Option: Once you click on Login, you will see an option for Forgot Password. Click on this link.

   

Step 3: Enter Your Email Address

1. Email Address Entry: In the provided field, enter the email address associated with your account. This should be the email used for past masternodes, current vaults, or subscription payments.

2. Importance of Correct Email: It's crucial to use the correct email address, as no communication can occur without the email associated with your payments or services. This is a key measure for maintaining your privacy and security.

   

Step 4: Check Email and Reset Password

1. Email Verification: After submitting your email, check your inbox for a password reset email from Divi Labs Support.

2. Password Reset Link: Open the email and click on the Reset Password link. This link will take you back to the support portal to set a new password.

   

Security and Privacy Notice

• Keep Communications Within the Portal: For enhanced security, we recommend keeping all communications within the Divi Labs Support Portal.

• Secure Information Handling: Your privacy and security are our top priorities. Ensure you only use the registered email linked to your services for any communication or password reset requests.

• Avoid Sharing Sensitive Information: Refrain from sharing sensitive information like passwords or payment details over email.

For any further assistance, please contact our support team through the portal. Stay secure and connected with Divi Labs Support.