My balance is showing incorrectly.

If your Divi Desktop Application shows an incorrect balance or transaction history, it usually means you are not connected or have a history cache that needs refreshing.

 To refresh your connectivity:

1. Exit Divi Desktop Completely
2. Restart your PC/MAC/LINUX computer
3. Upon restart, allow your computer to acquire internet connectivity
4. Restart Divi Desktop

Does refreshing your connectivity help view your balances? If so, you are complete.

 If, after confirming connectivity, your balance doesn’t show correctly, please refresh history.

1. Open Divi Desktop Application
2. Open Settings
3. Open Maintenance
4. Confirm or add a check to automatic primer restore
5. Click Clear Cache (this process will take around 30 seconds)
6. When the Primer option pops up, click restore

• This will take up to 40 minutes

After a complete refresh, everything and balance, and history should be visible.

 If your balance and history are still showing incorrectly, please file a support ticket where we can help