To review your Divi Node, Masternode status, open Divi Desktop Application.
- Confirm you are on the overview tab. If needed, click the "Overview" icon in the top left.
- Click on the "Masternode" tab.
If your masternode status isn't updated, it checks this automatically every 6 minutes. It will display the message "CHECKING STATUS... MAY TAKE UP TO 15 MINUTES," as shown below.
After your local application communicates with the thousands of nodes in the blockchain, it will report the known status of your masternode. This process may take up to 15 minutes after your application is fully synced to the blockchain.
This is your desired status for participation in the blockchain and your masternode earning for work.
- NOT RUNNING
This is a symptom, and some users may unintentionally cause themselves concern by allowing their desktop application to go to sleep while the Divi Desktop Application is running. It may show "Not Running" for a few minutes until the computer comes back online. This is not the recommended setup for running Divi Desktop Application.
If you have an extended (5 Minutes or longer, with a good internet connection) display of "NOT RUNNING, CONTACT SUPPORT." This is an example of needing to reach out to support.
Most of the time, it's straightforward, and about once per year, a server may need an update. At this time, you most likely received an email message to your email on file. This message should be diagnosed by a Support Star together with you. This is called a "Service" ticket. Reach out to support if you get this status without a known "Service" ticket. Contact Support
- RUNNING - Needs Subscription
There is a window for which the masternode will run without a subscription. This shows a masternode running but needing a current subscription. During this time, you will receive the notification as shown in arrow #2 that a subscription is needed for your Divi Node Masternode hosting. If you miss this window, you will also have received notification from your payment service or Divi Support that your service may need your attention to continue. If you see this notification and have a current hosting subscription, please reach out to support.
Most importantly "RUNNING" is the visible status that everyone will want! As they are running, supporting, and earning with their masternode running, you are DIVI.
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